Canadian Tire

I love the Canadian Tire Store but their service is horrible. No one is ever available to assist and if you are lucky to find someone they are lazy. They never take you to where you need to go but always just throw out an isle number hoping they are close and you will ask someone else if you still can't find the item.
 I was in Canadian Tire today. I store my winter tires there and last week I made an appointment to pick up my tires to take them elsewhere. After waiting in line for a few minutes I was told by a young man that the order was closed as I had already picked up my tires. For a moment I actually thought maybe he was right, had I forgotten that I picked up my tires? Of course I told him that I had not picked them up but rather just booked an appointment in advance so I would not to have to wait as I was now doing. He responded that since the order was closed I must have taken them already. He did agree to go look in the back and of course he could not find them. At this point he needed to call a manager and she remembered the order and told me that my brother or brother in law had come in to take the tires! At this point I am thinking they gave my tires to the wrong person and I am going to get brand new snow tires and rims. Maybe it was worth the lost 45 minutes of my life. The manager said she will check again. She came back 5 minute later and asked if any of the staff had a flashlight? I have no idea where she was looking that she needed a flashlight.
 An hour of my life had now passed and she finally returned telling me she that had found the tires and asked me to pull the car to the back and she would have them loaded in my car. Now loaded and on my way home I wondered, are these even my tires? How would I ever know? I just feel bad for the next shmuck who goes in looking for his tires, because I probably have them.